Hardin Design & Development recently completed development for a property management system for a university’s short course housing system. The system is used for reservations, property management, move-in and move-out and cleaning schedules for the the university’s winter short course program. Hardin took the existing access-based system, originally created in 1998, and rebuilt it from scratch as a cloud-based, .NET system.
A large part of Hardin’s work for this project required advanced usability testing and evaluation of system needs. To begin, Hardin reviewed and categorized every procedure in the existing workflow. After this evaluation, we worked backwards and reviewed the process with existing staff members through multiple listening sessions. Through these, Hardin developed technical recommendations on how we would modify the system based on other products in the market and proper technical advances.
A major problem that Hardin had to overcome with the new system was pushback from employees who had ten or more years of experience with the existing system and a large learning curve for staff members. These factors, coupled with demand for 100% uptimes and data loss risk, could harm the project and delay the short course system for UW. Any problems could result in jeopardized system reservations and a potential loss of revenue for the University. Thanks to our advanced usability evaluations, Hardin was able to design a system that immediately received strong accolades from staff members; even staff members with many years of experience embraced the system immediately.